Returns and Refunds Policy

We want you to be completely satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds for different types of products and services.

General Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be defective or damaged in transit and be reported within 24 hours upon receipt.

How to Request a Return

1. Contact our customer service team through our website

2. Provide your order number and reason for return

3. Follow the return instructions provided

4. Ship the item back using the method specified

Refund Processing

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

The following will NOT be regarded as defects and will not entitle you to a return:

• faults resulting from normal wear and tear

• damage arising from negligence, user abuse, or incorrect usage of the product

• damage arising from electrical surges or sea air corrosion

• damage arising from a failure to adequately care for the product

• damage arising from unauthorized alterations to the product

• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you

Return Conditions

• Items must be unused and in original packaging

• All tags and labels must be attached

• Items must not be damaged or altered

• Proof of purchase is required

Non-Returnable Items

• Personalized or custom-made items

• Perishable goods

• Intimate or sanitary products

• Hazardous materials

• Items marked as final sale

Return Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will deduct the return shipping cost from your refund.

Depending on where you are based, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

Exchanges are only allowed if the item received is defective or broken and is reported within 24 hours of receipt, with the following conditions:

Proof of damage/defect must be attached to the exchange request

The replacement will only be sent out once the returned item has been received by us

If you need to exchange it for the same item, send us an email at [email protected]

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Contact Us

If you have questions about returns or refunds, please contact our customer service team.